Frequently Asked Questions
Everything you need to know about your next favorite bag.
What materials are used in Totes bags?
We use premium, sustainably sourced materials including high-grade vegan leather, organic cotton canvas, and recycled polyester linings to ensure durability and style.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day window for returns and exchanges. Items must be in their original, unused condition with all tags attached to be eligible for a full refund.
How do I care for my tote bag?
For canvas bags, we recommend spot cleaning with mild detergent and cold water. For vegan leather items, simply wipe clean with a damp cloth and avoid prolonged exposure to direct heat.
Do you offer a warranty on your products?
Yes, all Totes products come with a one-year limited warranty covering manufacturing defects in materials and craftsmanship.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.